Return Policy

90 Days

Most merchandise can be returned within 90 days with proof of purchase to The Home Depot unless noted below. The Home Depot reserves the right to decline returns where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse.

365 Days

If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Pro Xtra Credit Card (Commercial Revolving Charge), or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in “In-Store Return Exceptions,” “Online Return Exceptions” and or “Return Policy Exceptions” below.

While most plants are returnable within 90 days, perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned for store credit.

30 Days

Furniture

Gas Powered Equipment and Tractors

Generators that are unused and in their original factory-sealed packaging. (Other than Whole House and Stationary Generators)

Consumer Electronics (Televisions & Computers)

Paint Sprayers (unused and in its original factory-sealed packaging)

48 Hours

All Major Appliances (Refrigeration Appliances, Washers, Dryers, Ranges, Dishwashers and some Microwaves) for damages and defects

Non-Returnable / Non-Refundable

Sales of Gift Cards and Store Credits are final and can only be used for purchasing.

Whole House and Stationary Generators

Utility Trailers

Cut Flowers and Floral Arrangements

Labor, Delivery, and or Installation Services

Product Samples (e.g., Paint, Flooring, Fabric, and Wallpaper)

Tinted Paint

Custom Products, including:

Window Coverings: Custom window coverings cannot be returned and may only be remade under the “Guarantee To Fit” policy. Limited to four item remakes per household, per lifetime. Same-product exchanges only, within 15 calendar days of receipt of package. Changes are restricted to size and mount only. In stock products are not included under this guarantee. Online cancellations cannot be made. Please call 1-800-921-2119 for assistance.

The Home Depot Design Center: Products ordered and tailored specifically to customer’s requirements or measurements.

How to Return

RETURN IN STORE

Bring it Back to Any of Our Stores

Take your return back to any The Home Depot store for free, even if you purchased online.
Bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D.

RETURN ONLINE

Mail Online Purchases Back

Start your return online by logging into your account and going to your Order Details page, or by clicking the “Return Items” button. You can also chat online with Customer Support, call 1-800-430-3376, or text “Support” to 38698.
Eligible orders will receive a shipping label via email to print and attach to your package.
Drop it off at your nearest UPS Access Point™ location

Refunds

Getting your refund is easy.

For the quickest refund, just bring your return items back to the store.

For returns sent to us by mail or carrier, we’ll process your refund after we receive and verify your return. It typically takes about 7 business days to process your return.

Once we’re done, it may take up to 10 business days for your bank to put funds back into your account.

See Detailed Seller Return Processing Times and Bank Refund Processing Times on our Refund Policy Page.